Payment methods

1. Accepted Payment Methods

This Payment Policy applies to furniture and clothing orders placed through our online store for delivery to Germany, France, Spain or Italy.

Subject to availability as shown at checkout, the store accepts the following payment methods:

Visa
Mastercard
American Express
Discover
JCB

The total order amount is charged immediately after the order is confirmed, subject to authorisation by the card issuer and processing by the payment provider.

Installment payments, deferred payments and financing options are not available in our online store.

2. Payment Security

Information submitted during payment is protected by an HTTPS/TLS encrypted connection. Payments are processed by the payment providers involved in the order.

The bank or payment provider may request additional verification, such as authentication through a banking app or a confirmation code.
Customers must be authorised to use the selected payment method and must provide accurate information when placing an order.
Our customer service team will never ask you to disclose your bank card PIN or a one-time authentication code by email or telephone.

For questions about the processing of personal data related to payments, please consult our Privacy Policy.

3. Currency, Prices and Payment Processing

All orders are charged and processed in euros (EUR).

Displayed prices include the taxes applicable to the sale, based on the selected delivery country: Germany, France, Spain or Italy.
Any delivery charges and other applicable fees are shown before the order is finally confirmed. Where certain charges cannot be calculated in advance, their nature and whether they may apply will be disclosed before purchase.
The total amount payable is shown to the customer before the order is confirmed.
If the account linked to the payment method uses another currency, the bank or card issuer may apply an exchange rate and fees under its own terms.
If a payment is declined, the order cannot be completed using that payment method.

If you experience a problem, please check the information entered, the available funds and any card restrictions on online or international purchases, then contact your bank if necessary.

If an amount appears on your bank account without an order confirmation, please contact customer service before trying to pay again so that we can investigate. The amount may, for example, be a temporary bank authorisation.

Refunds relating to a cancellation, return or warranty claim are processed in accordance with the relevant policy and applicable statutory rights.