Shipping policy

1. Delivery Areas

Soleniaroom delivers furniture and clothing to Germany, France, Spain and Italy.

Orders must include a complete and accurate delivery address in one of these four countries.

2. Delivery and Shipping Costs

Delivery is free for all orders to Germany, France, Spain and Italy.
Free delivery applies to both furniture and clothing.
Products are prepared and packaged appropriately for their nature to protect them during transit.

For large items of furniture, please check the product dimensions and access conditions at the delivery address. Any special service, such as delivery to an upper floor or assembly, is included only if expressly stated in the offer.

3. Order Processing and Cut-Off Time

After payment has been confirmed, orders are prepared within a maximum of 5 business days before dispatch.

The order processing cut-off time is 16:10 in the following time zone: [to be completed].

For orders with payment confirmed before 16:10 on a business day, the processing period begins that same day.
For orders with payment confirmed after 16:10, the processing period begins on the next business day.
Orders received at weekends or during an announced closure are processed from the next business day.

Processing an order on the same day does not mean that it will be dispatched that day. The preparation period is separate from the transit period.

4. Dispatch and Delivery Time

Parcels are handed over to carriers that provide delivery tracking.

Estimated transit time is 6 to 13 business days after dispatch.
Including a preparation period of up to 5 business days, please allow up to 18 business days from the start of order processing.
A return label is included in the parcel and made available to the customer upon receipt.

Transit estimates apply to Germany, France, Spain and Italy. They may vary depending on the address, public holidays in the destination country and logistical conditions.

If we become aware of a delay, we will inform the customer and provide the information available. These estimates do not limit the customer’s rights if the agreed delivery period is not met.

5. Returns

Customers may request a return within 30 days of receipt, subject to the terms of our Return and Refund Policy.
This option applies to furniture and clothing, subject to the conditions and exceptions set out in that policy.
To arrange a return, customers should contact customer service with their order number and the details of the items concerned.
After the returned product has been received and inspected, the refund will be processed within 1 to 4 business days, without exceeding any applicable statutory deadlines.

The inclusion of a return label does not necessarily mean that the return is free of charge. Responsibility for return costs and the applicable procedures are set out in our Return and Refund Policy.

The 30-day commercial return period is in addition to consumers’ statutory rights. It does not limit the right of withdrawal or consumers’ rights concerning defective or non-conforming products.

6. Order Cancellation

Customers may request cancellation within 24 hours of order confirmation, provided the order has not yet been dispatched.
Requests must be sent to warranty@soleniaroom.com, stating the order number and the items concerned.
If the request is received within this period and before dispatch, the order will be cancelled and the refund processed in accordance with our Cancellation Policy.
Once the parcel has been handed to the carrier, stopping the delivery can no longer be guaranteed.

The 24-hour commercial cancellation period does not limit the statutory right of withdrawal where applicable. Further details are set out in our Cancellation Policy and Return and Refund Policy.

7. Payment and Prices

All orders are charged in euros (EUR). The displayed prices include the taxes applicable to sales based on the selected delivery country: Germany, France, Spain or Italy.

As delivery is free, no shipping costs are added to the order total at checkout. The total amount payable is shown before the purchase is finally confirmed.

Available payment methods and their terms are detailed in our Payment Policy.

8. Order Tracking and Receipt

After dispatch, the customer will receive an email with tracking information. The tracking number or link provided can be used to check the delivery status.

If tracking shows a problem, the parcel does not arrive within the stated timeframe, or an item arrives damaged, please contact customer service with your order number.

Upon receipt, we recommend checking the apparent condition of the parcel and products and, where possible, keeping photos of any damage. Failure to note damage with the carrier does not remove the consumer’s statutory rights.