Contact information
1. Introduction and Availability
Soleniaroom customer service is available to assist you with your furniture and clothing purchases and answer your questions about products, orders and the services offered by our online store.
We assist customers with orders delivered to Germany, France, Spain and Italy.
Our goal is to provide clear information and respond to enquiries as promptly as possible during the service hours listed below.
2. Contact Methods
You can contact our customer service team by email at warranty@soleniaroom.com or by telephone on +81 (904) 375 00 61.
To help us process your enquiry, please include:
- Your order number, if your enquiry relates to a purchase.
- The name used when placing the order.
- The product concerned or its reference number.
- The delivery country.
- A description of your question or the issue you encountered.
- Photos that may help us understand the issue, if useful.
For your security, please do not send your full bank card number, security code, password or bank authentication code.
3. Service Hours
Customer service is available Monday to Friday, from 08:10 to 16:10, excluding any store closure dates that have been announced.
- You can send us an email at any time.
- Enquiries received outside service hours will be handled from the next business day.
- Response times may vary depending on the number of enquiries and the checks required.
If your enquiry is subject to a deadline, such as an order cancellation request, please email us as soon as possible so that there is a record of when it was sent.
4. Customer Support and Service Commitments
Our customer service team can assist you before, during and after your purchase, including with:
- Furniture: questions about dimensions, materials, use, assembly and care, based on the information available for each item.
- Clothing: questions about sizes, fits, composition and care instructions, based on the product details.
- Orders: assistance with payment, order confirmation and order tracking.
- Deliveries: tracking shipments to Germany, France, Spain and Italy.
- After-sales service: assistance with cancellation, return, refund and warranty requests.
Each enquiry is reviewed individually so that we can provide an appropriate response. Detailed terms are set out in the relevant policies available on the website.
We are committed to communicating clearly and respectfully and to informing you of the steps required to process your enquiry.
5. Contact Details
Trade name: Soleniaroom
Email: warranty@soleniaroom.com
Telephone: +81 (904) 375 00 61
Contact address: 202, 4-22-22 SHIOHARA, MINAMI-KU, FUKUOKA-SHI, FUKUOKA-KEN 815-0032, JAPAN
Hours: Monday to Friday, from 08:10 to 16:10
Delivery areas: Germany, France, Spain and Italy
Product categories: Furniture and clothing
For product returns, please consult our return policy and contact customer service for the applicable instructions and return address.