Terms of service

1. Introduction and Scope

These terms govern the use of the Soleniaroom online store and the purchase of furniture and clothing by consumers for delivery to Germany, France, Spain or Italy.

The store is operated by: Soleniaroom. Detailed identification information is provided in the website’s legal notices.

Before confirming an order, customers can review the product details, total price and these terms. They must be able to check and correct the information they have entered before placing an order that entails an obligation to pay.

These terms apply without prejudice to the mandatory rights granted to consumers under applicable law.

2. Customer Accounts and Website Use

Some features may require the creation of an account. Users agree to provide accurate information and update it when necessary.

Login credentials must be kept confidential.
Users are encouraged to promptly report any unauthorised use of their account.
Using the website for fraudulent or unlawful purposes, or in a way that compromises its security, is prohibited.
If abuse is established or a security risk arises, access to an account may be restricted proportionately. The user will be informed where possible and legally permitted.

Suspending an account does not affect rights relating to orders already placed. An action carried out through an account is not automatically attributed to its holder in the event of fraud or unauthorised access.

3. Products, Availability and Prices

The store offers furniture and clothing. Essential product characteristics are shown on each product page, including dimensions, materials, composition, sizes, colours and care instructions, as applicable to the item.

Colours may appear differently depending on the screen used. This variation does not justify a substantial difference from the agreed product characteristics or limit the statutory guarantee of conformity.

Prices are displayed and charged in euros (EUR).
They include the taxes applicable to the sale based on the selected delivery country.
Delivery is free in Germany, France, Spain and Italy.
The applicable price is the one displayed and accepted when the order is placed. Later changes to the catalogue do not apply to orders already concluded.

If an item is found to be unavailable after an order is placed, the customer will be informed promptly. No substitute will be provided without the customer’s agreement. Amounts paid for items that cannot be supplied will be refunded without undue delay and within the applicable statutory time limits.

4. Orders and Payments

The customer selects the items, reviews the basket, enters their contact details and delivery address, and then confirms payment after accepting these terms.

Full payment is required when the order is placed.
Available payment methods are those displayed at checkout.
The customer’s bank or payment provider may require additional verification or authentication.
An order confirmation is sent by email after the order has been validated.

If a payment irregularity or serious indication of fraud arises, the store may suspend processing to carry out the necessary checks. Any cancellation must be based on a legitimate reason and comply with applicable law; amounts collected for a cancelled order will be refunded.

A pricing error or technical incident does not give the store a general right to cancel orders unilaterally outside the circumstances provided for by law.

5. Delivery and Dispatch

Orders are prepared within a maximum of 5 business days after payment has been confirmed.

Payment confirmed before 16:10 on a business day: the processing period begins that same day.
Payment confirmed after 16:10: the processing period begins on the next business day.
Orders received at weekends or during an announced closure: processing begins on the next business day.
Time zone applicable to the cut-off time: [to be completed].

Processing an order on the same day does not mean that it will be dispatched immediately.

Free delivery to Germany, France, Spain and Italy.
Estimated transit time of 6 to 13 business days after dispatch.
Allow up to 18 business days from the start of processing, including preparation time.
Tracking information is sent by email after dispatch.
A return label is included in the parcel.

Public holidays in the destination country and logistical conditions may affect transit. Customers will be informed of known delays, without prejudice to their rights if the agreed delivery period is exceeded.

Where the carrier is selected by the store, the risk of loss or damage passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

Please see our Shipping Policy.

6. Order Cancellation

Customers may request cancellation within 24 hours of order confirmation, provided the order has not yet been dispatched.

Send the request to warranty@soleniaroom.com, stating the order number and the items concerned.
If the request is received within this period and before dispatch, the order will be cancelled.
The refund will be processed within 1 to 4 business days after cancellation is confirmed.
Once the parcel has been handed to the carrier, stopping the delivery can no longer be guaranteed.

This 24-hour commercial cancellation period does not limit the statutory right of withdrawal, which may also be exercised before delivery where applicable.

Please see our Order Cancellation Policy.

7. Returns, Right of Withdrawal and Refunds

30-day commercial return period: The store allows customers to request a return within 30 days of receipt, in accordance with its return policy. For the additional period beyond the statutory deadline, items must be unused, in their original condition and accompanied by their original accessories and packaging.

Statutory right of withdrawal: Unless a legal exception applies, customers have 14 days from receipt to notify us of their decision, without giving a reason. For an order comprising several goods delivered separately, the period begins when the last good is received.

The customer may notify us of their decision by making a clear statement, including by email, without prior authorisation from the store.
Products must be sent back within 14 days of that notification, unless the store offers to collect them.
Customers may handle products as necessary to establish their nature, characteristics and functioning. Any diminished value resulting from handling beyond what is necessary may be taken into account as permitted by law.
The absence of original packaging does not automatically remove the statutory right of withdrawal. Suitable protective packaging must be used for the return.

If furniture or clothing made to the customer’s specifications or clearly personalised is offered, it may fall under a legal exception to the right of withdrawal. Any applicable exception will be disclosed before purchase.

A return label is included in the parcel. The terms for covering return costs are specified in the return policy before purchase. If the customer must pay the return costs, this will be disclosed in advance. For furniture that cannot normally be returned by post, the cost or an appropriate estimate must also be provided.

Refunds: Our usual processing time is 1 to 4 business days after the returned item has been received and inspected. For a statutory withdrawal, the refund will be issued no later than 14 days after notification. We may defer the refund until we have received the goods or the customer has provided proof of dispatch, whichever occurs first, unless we have offered to collect the goods.

Refunds are made using the original payment method unless the customer expressly agrees to another method at no additional cost. In the case of a full withdrawal, any standard delivery charges paid will also be refunded. The time it takes for the refund to appear in the customer’s account depends on the payment provider.

We do not offer direct commercial exchanges for a simple change of size, colour or preference. This does not limit the right to replacement of a non-conforming product under the statutory guarantee.

Please see our Return, Exchange and Refund Policy.

8. Statutory Guarantees

Furniture and clothing are covered by the applicable statutory guarantees. For new products, the period of protection against lack of conformity is 2 years in Germany, France and Italy, and 3 years in Spain, starting from delivery, subject to any extensions, suspensions and more favourable rules that may apply.

In the event of a covered defect, customers may request repair or replacement free of charge, subject to the conditions set out by law. A price reduction or termination of the contract with a refund may be available where the legal conditions are met.

The seller bears the costs necessary to bring the product into conformity. The terms of the commercial return policy, including any requirement that an item be unused, do not apply to exclude these guarantees.

9. Personal Data Protection

Personal data is processed in accordance with the GDPR and applicable national provisions, including for managing orders, payments, deliveries and customer service.

Users have the rights provided for by applicable regulations, subject to the conditions applicable to each processing activity. Requests may be sent to warranty@soleniaroom.com.

The purposes and legal bases for processing, recipients, retention periods and any international transfers are detailed in our Privacy Policy.

Optional cookies that require consent are activated only after the user has agreed. Cookie choices can be changed through the website’s cookie management tool.

10. Intellectual Property

Text, images, logos and other protected elements on the website belong to their respective rights holders. Their reproduction or use requires authorisation, except where permitted by law.

11. Liability

The store fulfils its obligations in accordance with applicable law. Maintenance or technical incidents may cause the website to be temporarily unavailable, without affecting rights relating to orders already concluded.

Nothing in these terms limits any liability that cannot legally be excluded or restricted, or any mandatory consumer rights.

12. Applicable Law and Disputes

The applicable law is determined in accordance with the relevant private international law rules. Any choice of law may not deprive consumers of the mandatory protections they would have in the absence of that choice, including those of their country of habitual residence where the legal conditions are met.

Customers may contact our customer service team to seek an amicable resolution, without prejudice to any other remedies available to them.

Consumer mediation, where applicable: [name, address and website of the competent organisation to be completed].

The competent courts are determined in accordance with applicable regulations. In particular, consumers retain the right to bring proceedings before the courts of their place of residence where the law so provides. These terms do not impose exclusive jurisdiction on the courts of France or Japan.

13. Changes to These Terms

These terms may be updated to reflect changes to our services or applicable regulations. The version applicable to an order is the one accepted when the order is placed, subject to mandatory legal provisions.

Changes affecting an ongoing service will be communicated to the users concerned where required by law. They do not retroactively alter rights relating to orders already concluded.